Last updated: August 2026 · Effective: August 2026
This policy explains how cancellation and billing work for Pandalilly subscriptions, and applies to all paid plans purchased through the Service.
You can cancel your subscription at any time from your account's Billing page. There is no minimum commitment and no cancellation fee.
When you cancel, your subscription will not renew again, but you keep full access to your plan's paid features until the end of the billing period you have already paid for. After that date, your account automatically reverts to the Free plan.
Payments already made for a billing period are non-refundable. Because you retain full access to your paid plan for the entire period you paid for, cancelling partway through a period does not entitle you to a refund for the unused portion.
If a payment fails, your subscription may be marked past due and access may be limited until payment succeeds. If you believe you were charged in error — for example, a duplicate charge or a charge after you had already cancelled — contact us and we will look into it and correct genuine billing errors on a case-by-case basis.
Pandalilly is a purely digital SaaS product. We do not sell or ship any physical goods. Please see our Shipping Policy for information about digital service delivery.
For any billing, cancellation, or refund-related question, contact us at admin@pandalilly.com. We aim to acknowledge your message within 2 business days and resolve it within 30 days. See our Contact Us page for details.
We may update this policy from time to time. Material changes will be communicated by email or a prominent notice on the platform at least 30 days before taking effect.